Technical support is no more a receptive function. Today, it is about foreseeing end-client concerns and formulating arrangements to prevent dissatisfaction. It is the nature of specialized help benefit that directly affects how the money adds up of any business.
CIE has worked with a big percentage of the heading technology companies and enterprise organizations and comprehends their tests. We offer complete onshore and offshore technical support services for product or service based organizations included in creating enterprise class equipment items and software applications. Our clients achieve significant reduction in the aggregate expense of responsibility for end clients and expand in the item bargains, by leveraging our comprehensive services.
Our onshore and offshore technical support includes installation and product backing, up and running help, troubleshooting and utilization help.
- 24/7 services
- Multi channel: Voice, Email, chat, voice and web
- Private marked service
- Quality overseeing
- Dedicated lab
- Field simulations
CIE offers a reach of particular packaged tech support services in addition to the core services.
- Tech support operational evaluation
- Transformation to information focused support
- Support contract management
- RMA logistics and life cycle help
- Managed services for the installed base